Manzil Supplier Privacy Policy

Who this notice is for

Manzil Supplier is used by accommodation partners to manage their listings, room inventory, availability and booking requests on the Manzil platform. This notice is written for those partners and the people who sign in on their behalf.

Partner accounts are created by the Manzil team. There is no public sign-up in the app, and the app is not intended for travellers or for the general public.

Information we collect

Phone number. Signing in uses your phone number together with a one-time code sent to you by SMS. We keep the number as the identifier for your partner login. Your partner profile also holds a WhatsApp contact number, which you can edit in the app and which we use to reach you about your listings and bookings.

Account identifiers. We store account-level identifiers, including your user identifier and your partner identifier, and we record them against actions taken in your account so that each entry in a booking or verification workflow can be attributed correctly.

Photographs and documents you upload. For verification you may upload images of your business licence, your signed contract and your national identity document, and you may optionally upload an IBAN letter. You may also upload photographs of the property and rooms you list. The app uploads still images only; it does not record or upload audio or video.

Business content you enter. This includes listing and offer titles, room and service labels, meal plans, availability counts, your net rates, cancellation policy, payment terms, your own booking references, notes to a travel agency, decline reasons, and the reason given when you ask for a correction to a booking voucher.

How we use this information

We use it to sign you in and keep your session secure, to verify your business, to keep every request scoped to your own account, to publish and manage your listings, and to carry the availability, offer and booking workflows between you, our team and the travel agencies you deal with.

We do not use it for advertising, marketing, analytics, personalisation or profiling.

Payment and bank details

The IBAN letter is optional. If you choose to upload one, that document may contain your bank account details. We hold it as part of partner verification and readiness for future payouts.

The app does not collect payment card details.

Manzil does not currently settle payments to partners, hold partner balances, or run partner payouts. Payment terms you enter on an offer are recorded as descriptive text; Manzil records them and does not collect or settle payment against them.

Service providers

Twilio delivers the one-time codes used to sign in. It receives the destination phone number so that the message can be sent. Twilio acts as a service provider on our instructions and is not used for advertising, analytics or tracking.

Our application servers, database and uploaded files run on infrastructure we operate in Canada. Uploaded documents and photographs are stored on that infrastructure and are served through signed links that expire.

No tracking, analytics or advertising

The Manzil Supplier app contains no advertising, analytics, attribution or crash-reporting software.

We do not track you across other companies' apps or websites, we do not share your information with data brokers, and we do not use your information for advertising attribution or behavioural profiling.

How long we keep information

We do not apply a single fixed retention period to partner information. We keep it for as long as your account is active, and afterwards for as long as we still need it.

What we still need is judged against the lifecycle of the account, our partner verification obligations, the operational needs of bookings already made, our contractual obligations to you and to travel agencies, the handling of disputes, audits and fraud prevention, and any applicable legal requirement.

Verification documents are kept while your account depends on them for its verified standing, and are then kept only for as long as one of the reasons above continues to apply.

Security

Traffic between the app and our servers uses HTTPS. Every request is authenticated and scoped to your own partner account, so records belonging to one partner cannot be reached from another partner's session. Uploads and downloads of documents and photographs use signed links that expire.

On your device, the credential that keeps you signed in is held in the operating system keychain rather than in ordinary application storage. Inside our team, access to verification documents and partner media is restricted.

No system can be made completely secure, and we do not claim otherwise.

Your privacy rights

You can ask us what personal information we hold about you, ask us to correct it, ask us to delete information we no longer need, ask for your account to be deactivated, or raise a concern about how your information is handled. Write to us at the address below.

We may need to confirm that you are the partner account holder before acting on a request.

Account deactivation and deletion

Partner accounts are created and administered by the Manzil team, and the app does not contain a self-service account deletion control.

To have a partner account deactivated, or to ask us to delete personal information that is no longer needed, contact us at the address below and tell us which partner account the request concerns. Deactivation stops the account being able to sign in.

Some records may need to be kept after deactivation where we require them for legal, contractual, fraud prevention, audit, dispute or security reasons. Where that applies, we keep only what is needed for that purpose.

Where your information is handled

Partners using Manzil Supplier are typically located outside Canada, including in Saudi Arabia, while the servers and storage that run Manzil are operated in Canada. Information you enter in the app is therefore transferred to and handled in Canada.

If you have questions about how your information is handled across borders, contact us at the address below.

Changes

We may update this notice from time to time. The date shown above is when it was last changed.

Related notice

• Traveller privacy notice: https://thetravellerspoint.com/privacy